FAQ’s


General GIF Questions


What makes a GIF created on the Cinegif platform unique?

Cinegif’s patented online software makes it easy for people of all skill levels to create animated GIFs in minutes that are the same quality as something that would take a Photoshop Pro hours or even days to create, saving you time and money!  Our patented motion tools allow you to produce a living photograph by isolating a specific movement, leaving you with an enthralling Cinemagraph™- quality animated GIF.

Cinegif’s patented technology maximizes quality while minimizing size.  Our software’s high quality conversion and smart compression produces visually stunning gifs that are just about the same file size as a still image, allowing them to be used anywhere you would use a regular photograph!

GIFs are instant open and play.  A perfect hybrid between photo and video, animated GIFs have the simplicity of use of a regular image file yet capture the movement and life of a video without the need for links, downloads, pressing play, or any other hassles that come with video files.  The second you open an email or webpage they instantly spring into action!  Animated GIFs are awesome because let’s be honest…still images are boring and video just sits there waiting for something to happen.  You deserve better!

Do GIFs have sound?

GIFs are a silent yet mesmerizing medium.

Do you save my original video or still images?

Your gallery stores an unlimited amount of all the GIFs you create indefinitely using our cloud based hosting; but not the original media (video or still images) you created them from.

Can anyone see the GIFs in my gallery?

Your gallery is private and can only be seen by you when you are logged into your account.  For more information regarding Cinegif’s Privacy Policy click HERE and for Cinegif’s Terms of Service click HERE.

What if none of these questions answers my question?

Then…Cinegif team to the rescue!  We are here to help and would be more than happy to answer any of your questions.

Here’s how you can reach us:
email: support@cinegif.com
phone: 512.831.3645 ext. 2
chat: available Monday – Friday from 9:00am – 4:00pm CST.
click on the ‘We’re Here to Help!’ pop-up on the bottom
right corner of our webpage to initiate a chat.


Creating a GIF


How do you create a GIF?

Very easily! You can create a GIF on our platform by uploading a video or image file, sequential or random images. If you’re using a video, you would trim it to the clip you want and then have the option of using our amazing patented motion tools to isolate movement. If you uploaded still images, you would use our easy drag and drop tools to place the photos in the order you want. Click create and BAM! An incredible animated GIF, just like that.

What file types can I use to create a GIF?

You can create a GIF from your video or image files that are up to 250MB. If you’re creating from a video, you can use any mov, mpeg, avi, wmv, 3gpp, or flv file. If you’re creating from still images, you can use up to 150 images of any jpg, png, bmp, tif, or GIF file.

How do I resize my GIF?

Once you’ve uploaded your media, on the editing page you can adjust the desired size on the left hand side of the screen under step 3.

What is the maximum length of a GIF?

In order to maintain quality and small file size, the maximum length of a GIF is 20 seconds.

How do I trim my video to get just the right clip?

You would edit your video to just the right clip by using the tool bar under the video screen on the editing page. You would then click and drag the gray squares (or handles) on either end of the Length tool bar to adjust the beginning and end time of your Cinegif. By clicking the play button (right underneath your video on the left), you can see the beginning and end of the clip you chose. You can continue to drag the gray squares to adjust the length until you have just the right clip. You can also click on the orange part of the toolbar to move the whole bar forwards or backwards.

How do I re-order my still images?

Once you have uploaded your images, just simply drag and drop them into the order you want. You can also click on the red x under a photo if you’d like to remove it.

What’s the difference between Autopilot and Aerobatics?

Autopilot is an automatic setting that fits most projects and still allows you to use the main creative tools such as choosing the right clip or order of images and the creative motion tools. It provides a perfect balance between quality and file size that fits most uses. If you want to get really into it, Aerobatics allows you to manually adjust the speed, motion, and quality of your material. When you click on the Aerobatics option, the Aerobatics controls will pop up beneath your video. You would use this option if for example you want to speed up or slow down your video or slideshow. To learn more about each specific feature of the Aerobatics control, just click on any of the orange question marks for more details. You can also click on the Defaults button to reset to Autopilot settings.

What do the motion tools do?

The motion tools that appear on the right side of the video screen allow you to isolate movement by drawing around the area (or multiple areas) of motion you’d like to preserve in your animated GIF. The areas of the GIF that are not selected will be frozen. The circle and square are set, re-sizable shapes that isolate motion. When you click on the square or circle motion tool, they’ll appear on the video screen. You then click and drag them over the area of movement you want to isolate. If you want to adjust the size of your shape, you can use the ‘ + ’ or ‘ – ‘ buttons or simply click and drag one of the corners of the shape. The pencil tool allows you to custom draw your own shape and isolates movement the same way the square and circle do. To use the pencil, you would click around the area you want to isolate multiples times, thus creating a shape around it while making sure your last click is the same spot as your first to close the shape..

Can I go back to a GIF I created and re-size or edit it?

With each upload, you can edit and re-size as many times as you want and each time a new animated GIF is created and saved into your gallery. Once a GIF is posted onto your gallery, it cannot be edited. All subscriptions include unlimited GIF creates so if you decide you’d like to make a change after you’ve exited your project, you can always upload and create as many GIFs as you want.

Can I delete GIFs from my gallery?

If you want to delete a GIF from your gallery, simply click on the ‘Remove’ button next to the one you no longer want. This will prompt a warning and once you click ‘Ok’, the GIF will be permanently deleted from your gallery.


 Using a GIF


 How many times can I download a GIF I created?

As many times as your heart desires!  All subscriptions include unlimited downloads and unlimited cloud based hosting.

How can I show someone a GIF I created?You can either send them the downloaded file or the access URL that is a direct link to your GIF.


General FIG Questions


What is a FIG and where can I use it?

The FIG is Cinegif’s new rich media format composed of multiple GIFs, stills, and hyperlinks.  Our new and improved format is as easy as copy and paste unlike other rich media requiring fluency in complicated technical languages such as html5.  By inserting a simple embed code generated by the GIF Marketing Cloud, marketers and advertisers are able to enhance their digital content on websites, email campaigns, landing pages, ecommerce displays, advertising, and more.  Our new and improved rich media, unlike Flash, boasts content optimization that ensures compatibility across all digital channels and devices – no plugins required.  The FIG also gives users the ability to track performance with detailed analytics in real-time.

Can anyone see the FIGs in my gallery?

Your gallery is private and can only be seen by you when you are logged into your account.  For more information regarding Cinegif’s Privacy Policy click HERE and for Cinegif’s Terms of Service click HERE.

What if none of these questions answers my question?

Then…Cinegif team to the rescue!  We are here to help and would be more than happy to answer any of your questions.

Here’s how you can reach us:
email: support@cinegif.com
phone: 512.831.3645 ext. 2
chat: available Monday – Friday from 9:00am – 4:00pm CST.
click on the ‘We’re Here to Help!’ pop-up on the bottom
right corner of our webpage to initiate a chat.


Creating a FIG


How do you create a FIG?

Very easily!  First you design your template by determining how many cells you’d like your FIG to have.  Then you upload your media, still images or animated GIFs, decide how many layers you’d like each cell to have, and choose how long you’d like each one to play.  You can then add multiple transitions and hyperlinks to your FIG if you’d like.  Copy and paste that embed code and you’re done!  Stunning rich media in an instant.

How many image cells can I have? Can I resize or merge them?

Your FIG can have up to 5 columns and 2 rows of cells and each cell is customizable in size.  You can either type in the exact dimensions you’d like each cell to be or drag the arrows within the cell until you have the desired size.  If you’d like to merge 2 cells, simply click on the ‘ + ’ symbol and if you change your mind you can always click on the ‘ – ’ to undo.

What can I upload into an image cell? How many layers can I have?

You can upload any image format – from a jpeg to an animated GIF – whether it was created on our platform or not.  If you have 1 cell in your FIG you can have up to 10 layers and if your FIG has multiple cells you can have up to 5 layers.

Does each image in a cell need to have a separate link?

You can have each image within a cell have a separate hyperlink or click on the Lock Link box to have all images within that cell share the same hyperlink.


 Using a FIG


Can I edit my FIG after I saved it?  What if it’s embedded somewhere?

You can edit your FIG even after you’ve saved it and the changes will be shown anywhere your FIG is displayed without having to change the embed code.

What does ‘fallback’ mean and when do I see it?

In the rare case the FIG isn’t displayed, the fallback images are shown allowing you to always be able to see what your client is seeing.  If the FIG isn’t viewed, a backup GIF of the first 2 layers is displayed.  If for example you embed your FIG in one of the 2 email clients that doesn’t support a FIG or GIF (Microsoft Outlook 2007 and 2010) the backup jpeg, or jif, will be displayed.

What does the analytics show?

The Cinegif analytics dashboard provides detailed information regarding customer engagement in real-time including views, clicks, hovers, and even which type of device your media is being viewed from – smart phone, tablet, or PC.  It also delves into this data further by differentiating between the multiple areas your FIG has been embedded and individual performance of the assets within each FIG cell.

What does ‘by deployment’ mean?

In the FIG analytics dashboard, the ‘by deployment’ section shows you how your FIG is performing in the different areas you’ve embedded it.  For example if you have your FIG on your website, blog, and Tumblr account, the analytics dashboard would display the overall performance of the FIG everywhere its embedded and then further detail it by differentiating between the 3 areas you’ve displayed it.

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